Return and Cancellation

Return and Cancellation Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Store Name]. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy regarding returns, refunds, and cancellations.

1. Return Policy

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, manuals, and accessories must be included.
  • Proof of purchase (order number or receipt) is required.
  • The item must not be damaged due to misuse, negligence, or improper handling.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale, clearance, or during promotions.
  • Personal care, hygiene, or beauty products once opened.
  • Customized or personalized items.
  • Digital products or gift cards.
  • Items damaged after delivery due to improper use.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, kindly provide:

  • Your order number
  • Clear photos or videos of the item
  • Images of the packaging and shipping label

After verification, we will offer a replacement or full refund at no additional cost.

4. Refund Policy

Once your return is received and inspected, we will notify you regarding the status of your refund.

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued via the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or mobile wallet.
  • Shipping charges are non-refundable, unless the return is due to our error.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable courier service, as we are not responsible for lost returns.
  • Return shipping fees may be deducted from the refund, where applicable.

6. Order Cancellation Policy

Before Shipment

  • Orders can be canceled within 24 hours of placement or before dispatch.
  • To cancel, please contact our support team immediately.

After Shipment

  • Orders cannot be canceled once they have been shipped.
  • However, you may request a return after receiving the order in accordance with our return policy.

Cash on Delivery (COD) Orders

  • Customers are requested to avoid unnecessary cancellations of COD orders.
  • Repeated fake or refused orders may result in restrictions on future purchases.

7. Exchange Policy

We offer exchanges under the following conditions:

  • The request is made within 7 days of delivery.
  • The item is unused and in its original packaging.
  • Exchanges are subject to product availability.

If the requested item is unavailable, a refund or store credit will be issued.

8. How to Initiate a Return or Cancellation

To request a return or cancel an order, please contact us with your order details:

Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Website: [Your Store URL]

Our support team will respond within 24–48 business hours with further instructions.

9. Policy Updates

We reserve the right to update or modify this Return and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.